Customer Friendly Policies
Back to ship Guarantee
Yes. If it is our fault, we cover transportation, housing, and expenses to get you back to your home port.
Cancellation and Refund
Full refund with direct bookings (not Viator) and cancellations:
24-hour for standard tours up to 8.
48 hour for ATV Valle de Guadalupe, larger vehicles for groups 9+.
96 hours for the Yacht.
If the cruise ship cancels port, we refund! (direct bookings only)
If the cruise ship reschedules port day, we reschedule you!
If our tour is canceled for weather reasons, we refund deposit to you!
Loss of deposit possible if:
on or more confirmed participants do not arrive for tour
some activities (but not the tour) are canceled within 24 hours
Privacy
We never share your name or information with other businesses.
Ensenada Massage, Ensenada Excursions and Tours, and Valle Mobile Spa are one business email list for clients. Jesse sometimes writes a newsletter email with travel info and updates.
Quotes:
Are good for 30 days.
Based on the exact group size and activity, so may change if you add/ subtract people or activities
Do you work with travel agents? Sometimes, get in touch here:
TAXES
Are included in quotes.
No Port No Pay
REschedule
If you schedule online on the wrong day and do not let us know (you should have email confirmations), our driver will be waiting for you . . . and waiting. No problemo, just a $20 fee to reschedule for the correct day. Hey, I gotta pay my guys for waiting;)
Factura / Receipts:
Yes, we can process US receipts upon request with apon request.
Dog & Cat REsuce:
We contribute monthly to Dog and Cat Rescue Los Adoptables. We invite guests to donate as well and we will match any donation up to $50. Just email us screenshot of of donation screen.
What Travelers Say about service:
“Jesse and his crew were amazing. Our cruise ship decided to do a last-minute switch with ports and we had no cell service. Their team researched our ship and switched the days no problem. Pedro was our guide and he was a blast. Super fun and friendly. Would highly recommend this outfit.”
Tripadvisor: Ty Banks 1/2024